IT support you can choose and buy online.

Managed IT support is an outsourced IT department paid for as a fixed monthly fee per person, instead of an hourly call-out charge each time something breaks. At Stack2 it covers the security on every device, your Microsoft 365 or Google accounts, staff starting and leaving, and the day-to-day problems that stop people working — laptops, email, printers, accounts and connectivity. The fixed fee means a small problem costs you nothing extra to report, so it gets reported early.

On Maintain and Manage, day-to-day support is unlimited — phone, email and remote sessions all included. That covers everything keeping the business running as it is: a laptop that won't start, a new staff member starting, someone leaving, email not arriving, a printer that dropped off, someone locked out of an account, files not syncing, Wi-Fi dropping out. However often it happens, it's covered, with no counting and no extra invoice. On Protect, this work is billed at our standard $198 an hour.

A project is something that changes the business rather than keeps it running: a new software rollout, an office move, replacing a server, choosing a new system, a hardware refresh or a phone system change. On Maintain we quote it inside two business days and do the work at $198 an hour, and the choosing, coordinating and chasing is yours. On Manage we scope it, gather the quotes, handle the vendors and run it to done, and the hands-on work drops to $158 an hour. Projects are always quoted before we start.

Day-to-day support is remote, Monday to Friday, 9am to 5pm. Most issues are resolved remotely. When an on-site visit is needed, we arrange it across Gippsland, Melbourne and Sydney, quoted case by case. On-site visits are billed at $253 per hour with a minimum of 2 hours. After-hours work is billed at $253 per hour with a minimum of 1 hour. These rates apply to all three plans, and work is always quoted before we start. Manage's $158/hr rate applies to project work only. Security monitoring runs 24/7 — our operations centre acts immediately when something's wrong, whatever the hour.

No minimum team size — a one-person business can buy a single user. If you're more than about ten people, tell us and we'll price it on what you actually need rather than straight per-user maths.

A user is one person and their main work computer, plus their accounts and the systems we manage for them, during business hours. Fair use here is about scope, not volume — there's no cap on how often you ask for help. Need a second machine covered for someone? Just tell us and we'll add it.

Month to month, no fixed term and no minimum team size — we ask for 90 days' notice to cancel.

Yes. Plans aren't locked in, so you can move between Protect, Maintain and Manage as your needs change — get in touch and we'll help you make the switch. We also review this with you every three months: if you've had a couple of projects quoted in six months, Manage will usually work out cheaper and we'll tell you so.

No. The plan price is our fee for managing and securing your IT. Microsoft 365 and other software licences are billed separately, at cost, so you can always see what's ours and what's Microsoft's. Managing those licences — provisioning users, licence changes, security configuration — is part of the plan.

Backup monitoring is included in every plan — we check the job ran, every day, and chase it when it doesn't. The backup service itself is separate: Microsoft 365 and Google Workspace backup is $7 per licence, and server and endpoint backup is quoted on your setup. See Backup & Business Continuity for how it works.